Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in sellable condition within 14 days of receipt.

We hope you love your Zibi London purchase but if for any reason the item is unsuitable, you have up to 14 days from receipt to return your items. Please follow the returns instructions you receive with your order.

Returns are at your own expense. We advise you to consider using a ‘sign-for’ service, as we cannot be held responsible for goods lost in transit.

You will receive a full refund as long as the item returned is in perfect condition. 

We reserve the rights to refuse a refund or credit for items that are not in a re-sellable condition - regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such determination based on a variety of factors including, but not limited to; the appearance, smell, and/or general condition of the item when it's returned to us.

When trying on items, please be extra careful not to mark the dress with make-up or deodorant. 

Your refund can take 10-14 working days to be processed and the money to be refunded into your account.


Exchanges can only be made on alternative sizes of the same product. To make an exchange, fill in the necessary details on your returns paperwork, for example, the size you wish to exchange for. All exchange requests are subject to stock availability. It is advisable to place a new order of the item you want, as exchanges can only be dispatched upon receipt of the unsuitable item(s).